Customer Care Representative

Beacon Hill Staffing Group, LLC; Meridian (ID); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Employee Stock Ownership Plan (ESOP)

Health, Vision and Dental Insurance

Health Savings Account (HSA)

Life Insurance provided at no cost

401(k) with Employer Matching

Tuition Reimbursement

Employee Discount on products

Job summary

Beacon Hill Staffing Group, LLC is seeking friendly, confident individuals to join their Customer Care team within the Medical Resupply Department. You will handle inbound calls, identify customer needs, and provide timely solutions, while educating customers on medical product options and guiding billing and shipping inquiries.

The role emphasizes following established processes, documenting interactions, and supporting community care transitions.

Qualifications

• Inbound calls handled with clarity and empathy.
• Educate customers on options for medical products and services.
• Follow proven processes to resolve inquiries.
• Document conversations thoroughly.
• Experience in healthcare, contact center, or retail is a plus.
• Typing and computer skills required.

Responsibilities

• Manage inbound calls in an efficient and timely manner
• Identify needs, clarify information, and provide timely customer solutions
• Educate customers on options for diverse medical products and services
• Follow proven processes and best practices to resolve customer inquiries
• Support community agencies in the continuity of care as their patients transition their healthcare
• Lead customers through shipping and billing inquiries
• Document customer conversations and interactions in a comprehensive, thorough manner

Skills

Phone communication

Active listening

Time management

Professionalism

Decision making

Multitasking

Data entry

Tools

Microsoft Office 365

Job description

Beacon Hill was founded to set a new standard in search, career placement and flexible staffing. Are you a confident, customer-oriented individual? Do you enjoy engaging with others and working to meet individual needs? If so, our client is seeking friendly, confident individuals to join their Customer Care team, a part of their Medical Resupply Department. Customer care team members work in our progressive contact center to provide exceptional, personalized service to our customers to replenish medical supplies. Contact Center team members handle inbound calls seeking to create a positive and productive experience for each caller.

Main responsibilities of the position include

• Manage inbound calls in an efficient and timely manner
• Identify needs, clarify information, and provide timely customer solutions
• Educate customers on options for diverse medical products and services
• Follow proven processes and best practices to resolve customer inquiries
• Support community agencies in the continuity of care as their patients transition their healthcare
• Lead customers through shipping and billing inquiries
• Document customer conversations and interactions in a comprehensive, thorough manner

Qualifications

While comprehensive hands-on training is provided, some of the skills we value include a variety of the following:

• Strong phone and verbal communication skills supported by active listening skills
• Sense of urgency, professionalism, and proven time management skills
• Confident and engaging in their work with other employees and customers
• Sound decision-making abilities
• Ability to multi-task, set priorities, and manage time effectively
• Possess fundamental typing and computer skills
• Accurately enter data into custom software and Microsoft Office 365 applications

Additional consideration given to candidates with the following work experience(s)

• Entry-level healthcare
• Contact/call center experience
• Retail sales experience
• Customer service

Additional information

This company offers competitive compensation and a comprehensive benefit package, including:

• Employee Stock Ownership Plan (ESOP) - Take ownership in the company you work for
• Health, Vision and Dental Insurance
• Health Savings Account (HSA) Medical and Dependent Care Flex Accounts (FSA)
• Life Insurance provided at no cost to employees by company
• 401(k) with Employer Matching
• Employee Tuition Reimbursement
• Employee Discount on products sold by comapny

Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply. California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Company Profile

Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs. Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles. Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com .

Benefits Information

Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.

We look forward to working with you. Beacon Hill. Employing the Future