Customer Service Rep

Lincare Holdings Inc.; Winchester (VA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Retirement savings

Tuition reimbursement

Employee referral program

Employee discounts

Job summary

Lincare Holdings Inc. in Winchester, VA seeks a customer service associate to handle inbound and outbound calls, answer questions, and educate customers on products and services. You will document interactions and enter orders while ensuring accuracy of patient information.

The role involves verifying demographics and coordinating with healthcare providers to support physician directions. This position offers hourly pay and growth opportunities within a benefits-focused company.

Qualifications

• Read and analyze patient orders and pharmacy documents.
• Understand and interpret pharmacy prescription terminology.
• Communicate clearly with coworkers and patients.
• Assist in training other employees.
• Calculate figures for frequency and doses dispensed.
• Apply common sense to follow oral and written instructions.

Responsibilities

• Communicate with customers via inbound/outbound calls and automated dialer outbound calls.
• Assess customer needs for additional products/services.
• Check customer compliance with physician orders.
• Provide information and education about products/services.
• Document calls in the computerized record system.
• Enter customer orders into the system.
• Update demographic information in records.

Skills

Read and analyze documents

Pharmacy terminology comprehension

Effective communication

Training support

Count and dose calculations

Follow oral and written instructions

Education

High School Diploma or GED

Computer data entry

Job description

Description

Offering $15 to $20 per hour

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

Qualifications

• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High School Diploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirements necessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.