Customer Service Rep

Lincare Holdings Inc.; Brattleboro (VT); On-site; USD 22,000 - 32,000; Full time

Job summary

Lincare Holdings Inc. is hiring in Brattleboro, VT for a Customer Service Representative role. You will handle inbound and outbound calls, educate customers about products and services, and process orders while maintaining accurate records.

The position emphasizes precise data entry, adherence to physician directives, and collaboration with team members to ensure high-quality customer care. Competitive hourly wages apply with benefits.

Qualifications

• High School Diploma, GED, or 1–3 months related experience or training.
• Computer entry required.
• Must meet licensing requirements for the specific location.

Responsibilities

• Communicates with customers via inbound and outbound calls.
• Assesses customer needs for products/services.
• Assesses compliance with physician orders.
• Answers questions and educates customers on products/services.
• Documents calls in the computerized record system.
• Enters customer orders into the computerized system.
• Verifies and updates demographic information in records.
• Reads and analyzes patient orders and pharmacy terminology.
• Calculates figures related to frequency and doses dispensed.
• Carries out oral and written instructions with accuracy.

Skills

Customer communication

Data entry

Documentation

Team collaboration

Phone etiquette

Education

High School Diploma / GED

Job description

Offering $16.28 to $23 per hour

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High SchoolDiploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirementsnecessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.