Customer Service Rep

Lincare Holdings Inc.; City of Canandaigua (NY); On-site; USD 23,000 - 32,000; Full time

Job summary

Lincare Holdings Inc. is seeking a customer-facing support professional in Canandaigua, NY. The role centers on answering questions, resolving problems, and supporting physician-directed product/service needs while ensuring accurate documentation and order entry.

The position requires basic education (HS diploma or GED), computer entry skills, and the ability to learn pharmacy terminology. Training and benefits are typically provided.

Qualifications

• High School Diploma or GED or 1–3 months related experience/training
• Computer entry skills required
• Must meet location-specific licensing requirements

Responsibilities

• Communicate with customers via inbound/outbound calls and automated dialer
• Assess customer needs for products/services
• Assess compliance with physician orders
• Provide customer education on products/services
• Document calls in computerized records system
• Enter customer orders into the system
• Verify and update demographic information in records
• Read and analyze patient orders
• Understand pharmacy prescription terminology
• Communicate effectively with coworkers and patients
• Assist with employee training
• Calculate figures related to dosage and frequency
• Follow oral and written instructions precisely

Skills

Customer communication

Order entry

Documentation

Pharmacy terminology

Training others

Numeric calculations

Education

High School Diploma or GED

Computer entry

Job description

Offering $17 to $23 per hour

This employee communicates with customers for the purposes of answering questions, resolving problems, determiningongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system


• Assesses customer need for additional products/services


• Assesses customer compliance with physician orders


• Answers questions and provides customer education regarding products/services


• Documents calls in computerized record keeping system


• Enters customer orders in computerized system


• Verifies and updates demographic information such as address and telephone number in computerized records

• Read and analyze documents such as patient orders


• Comprehend pharmacy prescription terminology


• Effectively communicate with coworkers and patients alike


• help with the training of employees


• calculate figures and amounts in reference to frequency and doses dispensed


• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High SchoolDiploma, General Education Diploma (GED), or one to three months related experience and/or training


• Computer entry Required


• Must meet any licensing requirementsnecessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.