Customer Service Rep

Lincare; City of Gloversville (NY); Sur place; USD 23 000 - 32 000; Plein temps

Avantages offerts par ce poste

Competitive benefits package

Training and advancement opportunities

Medical, dental, and vision coverage

Paid time off

Résumé du poste

Talentify in Gloversville, NY is seeking a customer care representative to assist customers by answering questions, resolving problems and identifying ongoing and additional product or service needs while ensuring compliance with physician directions. The role involves handling inbound/outbound calls, documenting interactions in a computerized records system, and entering orders.

Candidates typically have a HS diploma/GED and may have 1–3 months of related experience; licensing for the location

Qualifications

• Read and analyze patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients
• Help with the training of employees
• Calculate figures and amounts for frequency and doses dispensed
• Follow oral and written instructions
• Computer entry required

Responsabilités

• Communicates with customers via inbound and outbound calls
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information in records

Connaissances

Customer communication

Attention to detail

Documentation

Formation

High School Diploma / GED

1–3 months related experience

Licensing requirements (location)

Outils

Computerized records system

Description du poste

Description

Offering $17 to $23 per hour

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

Qualifications

• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High School Diploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirements necessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.