Customer Service Rep

Lincare Holdings; Carbondale (IL); Vor Ort; USD 42.981.000 - 57.308.000; Vollzeit

Benefits dieser Stelle

Medical coverage

Paid time off

Tuition reimbursement

Employee discounts

Zusammenfassung

Lincare Holdings in Carbondale, IL seeks a customer service representative to handle inbound/outbound calls, educate customers on products and services, and support physician-directed care.

The role involves data entry, order processing, and maintaining accurate patient information, with opportunities for training and advancement within the company.

Qualifikationen

• High School Diploma or GED or 1–3 months related experience and/or training.
• Computer entry required.
• Must meet licensing requirements necessary for specific location.

Aufgaben

• Communicate with customers via inbound and outbound calls.
• Assess customer needs for products/services.
• Educate customers on products/services and follow physician directions.
• Document calls in the computerized record keeping system.
• Enter customer orders and verify/update demographic information.
• Read and analyze patient orders and understand pharmacy terminology.
• Assist in training other employees.
• Handle figures related to frequency and doses.
• Follow oral and written instructions.

Kenntnisse

Customer service

Communication

Data entry

Pharmacy terminology

Training others

Ausbildung

High School Diploma or GED

Tools

CRM software

Electronic medical records

Jobbeschreibung

Offering $15 to $20 per hour

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records
• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Education & Experience

• High SchoolDiploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirementsnecessary for specific location

Physical Demands

This employee must occasionally lift and/or move up to 50 pounds.

• Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities.
• Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits.
• There are also a generous employee referral program and a wide array of employee discounts to take advantage of.