Customer Service Rep

Lincare Holdings Inc.; City of Ogdensburg (NY); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Paid time off

Tuition reimbursement

Retirement savings plan

Employee referral program

Employee discounts

Job summary

Lincare Holdings Inc. is seeking a customer-facing professional in Ogdensburg, NY to handle inbound and outbound calls, answer questions, and educate customers on products and services. The role includes documenting calls, entering orders, and ensuring accurate patient information in the system.

The position requires basic computer entry, familiarity with pharmacy terminology, and the ability to learn and train others as needed. Competitive hourly pay is offered with comprehensive benefits.

Qualifications

• High school diploma or GED required; basic computer entry skills.
• Experience a plus, 1–3 months related experience or training.
• Must understand pharmacy terminology and patient education basics.

Responsibilities

• Communicates with customers via inbound and outbound calls.
• Assesses customer needs for products/services.
• Assesses compliance with physician orders.
• Answers questions and educates customers about products/services.
• Documents calls in computerized record keeping system.
• Enters customer orders in computerized system.
• Updates demographic information in records.

Skills

Customer service

Phone communication

Data entry

Documentation

Training others

Education

High School Diploma or GED

One to three months related experience

Tools

Automated dialer

CRM/record system

Computerized records

Job description

Offering $17 to $23 per hour

This employee communicates with customers for the purposes of answering questions, resolving problems, determiningongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system


• Assesses customer need for additional products/services


• Assesses customer compliance with physician orders


• Answers questions and provides customer education regarding products/services


• Documents calls in computerized record keeping system


• Enters customer orders in computerized system


• Verifies and updates demographic information such as address and telephone number in computerized records

• Read and analyze documents such as patient orders


• Comprehend pharmacy prescription terminology


• Effectively communicate with coworkers and patients alike


• help with the training of employees


• calculate figures and amounts in reference to frequency and doses dispensed


• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High SchoolDiploma, General Education Diploma (GED), or one to three months related experience and/or training


• Computer entry Required


• Must meet any licensing requirementsnecessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.