Customer Service Rep

Lincare Holdings; Bensenville (IL); Presencial; USD 21.000 - 28.000; Tempo integral

Resumo da vaga

Lincare Holdings is seeking a customer service representative in the United States to handle inbound and outbound calls, educate customers on products and services, and assist with order entry and record keeping. The role supports physician-directed care and patient needs, with physical duties including occasional lifting up to 50 pounds.

Requirements include a High School Diploma or GED and basic computer entry skills.

Qualificações

• High school diploma or GED or 1–3 months related experience/training.
• Must be able to perform computer entry.
• Must meet licensing requirements for location.

Responsabilidades

• Communicate with customers via inbound and outbound calls.
• Assess needs for additional products/services.
• Document calls in computerized record keeping system.
• Enter orders in computerized system.
• Update demographic information in records.
• Read and analyze patient orders and pharmacy terminology.
• Assist with training of employees.

Conhecimentos

Customer service

Data entry

Formação

High School Diploma or GED

Ferramentas

Computer entry

Descrição da vaga

Offering $15 to $20 per hour

This employee communicates with customers for the purposes of answering questions, resolving problems, determiningongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High SchoolDiploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirementsnecessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.