Customer Service Rep

Lincare Holdings Inc.; Town of Tonawanda (NY); On-site; USD 23,000 - 32,000; Full time

Job summary

Lincare Holdings Inc. is seeking a customer service representative to support patients by answering questions, processing orders, and educating on products and services.

You will document calls, verify physician orders, assist with training, and maintain accurate demographic data while ensuring compliance with physician directions. This role offers stable hours and benefits.

Qualifications

• High school diploma or GED required.
• Basic computer/data entry skills required.
• Licensing requirements may apply per location.
• Experience in customer service is a plus.

Responsibilities

• Communicates with customers via inbound and outbound calls.
• Assesses customer needs for additional products/services.
• Verifies and assesses compliance with physician orders.
• Educates customers about products/services.
• Documents calls in computerized record keeping system.
• Enters customer orders in computerized system.
• Updates demographic information in records.
• Reads and analyzes patient orders.
• Understands pharmacy terminology.
• Coordinates with coworkers and patients.
• Helps train employees.
• Calculates figures related to frequency and doses dispensed.
• Follows oral and written instructions.

Skills

Customer service

Communication

Data entry

Training others

Education

High School Diploma or GED

Computer entry required

Licensing requirements for location

Job description

Offering $17 to $23 per hour

This employee communicates with customers for the purposes of answering questions, resolving problems, determiningongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system


• Assesses customer need for additional products/services


• Assesses customer compliance with physician orders


• Answers questions and provides customer education regarding products/services


• Documents calls in computerized record keeping system


• Enters customer orders in computerized system


• Verifies and updates demographic information such as address and telephone number in computerized records

• Read and analyze documents such as patient orders


• Comprehend pharmacy prescription terminology


• Effectively communicate with coworkers and patients alike


• help with the training of employees


• calculate figures and amounts in reference to frequency and doses dispensed


• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High SchoolDiploma, General Education Diploma (GED), or one to three months related experience and/or training


• Computer entry Required


• Must meet any licensing requirementsnecessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.