Customer Service Rep

Lincare; Illinois; On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Ongoing training

Medical, dental, vision

Paid time off

401(k)

Job summary

Lincare in United States (Illinois) is seeking a customer-focused representative to handle inbound and outbound calls, assess patient needs, and ensure compliance with physician orders. You will educate customers about products/services and document interactions in our records system.

The role requires basic computer entry and the ability to work with a team. Training opportunities and a comprehensive benefits package are offered.

Qualifications

• Read and analyze patient orders and pharmacy terminology.
• Communicate effectively with coworkers and patients.
• Assist with training of employees.
• Perform dosage calculations and references to frequency/doses.
• Follow oral and written instructions.
• HS Diploma or GED; basic computer entry; licensing may apply.

Responsibilities

• Handle inbound/outbound calls and outbound calls generated by the system.
• Assess customer needs for products/services.
• Assess compliance with physician orders.
• Educate customers about products/services.
• Document calls in the computerized records system.
• Enter customer orders and update demographic information.
• Verify and update contact information in records.

Skills

Document analysis

Pharmacy terminology

Communication skills

Training others

Dosage calculations

Instruction following

Education

HS Diploma / GED

Basic computer entry

Licensing requirements (location)

Tools

Automated dialer

Computerized records system

Job description

Description

Offering $17 to $20 per hour

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

Qualifications

• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High School Diploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirements necessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage; paid time off; retirement savings; tuition reimbursement and other benefits. There is also a generous employee referral program and a wide array of employee discounts to take advantage of.