Customer Service Rep

Lincare; Paducah (KY); On-site; USD 32,000 - 45,000; Full time

Job summary

Lincare seeks a customer service professional to communicate with customers, answer questions, resolve problems, and educate on products/services under physician direction.

You will document calls in the computerized record-keeping system, enter orders, verify demographics, and assist with ongoing and additional product/service needs. Located in Paducah, KY, this role emphasizes accuracy and patient-focused service.

Qualifications

• > Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• > Assesses customer need for additional products/services
• > Assesses customer compliance with physician orders
• > Answers questions and provides customer education regarding products/services
• > Documents calls in computerized record keeping system
• > Enters customer orders in computerized system
• > Verifies and updates demographic information in computerized records

Responsibilities

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information in computerized records

Skills

Customer communication

Problem solving

Customer education

Data entry

Tools

CRM system

Automated dialer

Record keeping software

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.

Job Functions

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system


• Assesses customer need for additional products/services


• Assesses customer compliance with physician orders


• Answers questions and provides customer education regarding products/services


• Documents calls in computerized record keeping system


• Enters customer orders in computerized system


• Verifies and updates demographic information such as address and telephone number in computerized records