Customer Service Rep

Lincare; Gainesville (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Lincare in Gainesville, FL is seeking a dedicated Customer Service Representative to assist patients and providers by answering questions, resolving issues, and identifying ongoing product or service needs in compliance with physician directions.

You will document calls, enter orders, and update patient demographics using our computerized systems to ensure accurate records and timely service.

Qualifications

• Experience in customer service or call-center roles preferred.
• Strong verbal and written communication skills.
• Ability to explain product/service information clearly to customers.

Responsibilities

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system.
• Assesses customer need for additional products/services.
• Assesses customer compliance with physician orders.
• Answers questions and provides customer education regarding products/services.
• Documents calls in computerized record keeping system.
• Enters customer orders in computerized system.
• Verifies and updates demographic information such as address and telephone number in computerized records.

Skills

Customer service

Communication

Problem solving

Documentation

Education

High school diploma or equivalent

Tools

CRM software

Microsoft Office

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.

Job Functions

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system


• Assesses customer need for additional products/services


• Assesses customer compliance with physician orders


• Answers questions and provides customer education regarding products/services


• Documents calls in computerized record keeping system


• Enters customer orders in computerized system


• Verifies and updates demographic information such as address and telephone number in computerized records