Customer Service Rep

Lincare; Tyler (TX); On-site; USD 30,000 - 42,000; Full time

Job summary

Lincare in Tyler, TX is seeking a customer service specialist to communicate with customers, assess needs, and assist with product/service education. The role includes documenting calls, entering orders, and updating demographic information in our computerized systems.

Successful candidates will verify physician orders and ensure accuracy of records while delivering high-quality service to customers. This position is on-site in Texas and requires attention to detail and strong communication

Qualifications

Responsibilities

• Communicates with customers via inbound and outbound calls.
• Assesses customer need for additional products/services.
• Assesses customer compliance with physician orders.
• Answers questions and provides customer education regarding products/services.
• Documents calls in computerized record keeping system.
• Enters customer orders in computerized system.
• Verifies and updates demographic information such as address and telephone number in computerized records.

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.

Job Functions

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system


• Assesses customer need for additional products/services


• Assesses customer compliance with physician orders


• Answers questions and provides customer education regarding products/services


• Documents calls in computerized record keeping system


• Enters customer orders in computerized system


• Verifies and updates demographic information such as address and telephone number in computerized records