Customer Service Rep

Lincare; Elkins (WV); On-site; USD 28,000 - 36,000; Full time

Job summary

Lincare seeks a customer service professional to handle inbound and outbound calls, answer questions, educate customers on products and services, and support compliance with physician directions.

Based in Elkins, WV, the role documents calls in the computerized record system, enters customer orders, and verifies demographic data to maintain accurate patient records and ensure timely service. Collaborates with the team to assess ongoing product needs and resolve issues.

Responsibilities

• Communicates with customers via inbound and outbound calls, including automated dialer-generated calls.
• Assesses customer need for additional products/services.
• Assesses customer compliance with physician orders.
• Answers questions and provides customer education regarding products/services.
• Documents calls in computerized record keeping system.
• Enters customer orders in computerized system.
• Verifies and updates demographic information in computerized records.

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.

Job Functions

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system


• Assesses customer need for additional products/services


• Assesses customer compliance with physician orders


• Answers questions and provides customer education regarding products/services


• Documents calls in computerized record keeping system


• Enters customer orders in computerized system


• Verifies and updates demographic information such as address and telephone number in computerized records