Customer Service Rep

Lincare; Roseburg (OR); On-site; USD 38,000 - 52,000; Full time

Job summary

Lincare in Roseburg, OR is seeking a Customer Support Specialist to communicate with customers, answer questions, resolve problems, and assess needs for products and services, following physician-directed guidance.

You will document calls, enter orders, and verify/update demographic data in the computerized records system, contributing to compliant service and timely order processing.

Qualifications

• Interacts with customers to answer questions and provide education on products/services.
• Assesses ongoing and additional product/service needs based on inquiries.
• Ensures compliance with physician directions during service interactions.

Responsibilities

• Communicates with customers via inbound and outbound calls and dialer-generated calls.
• Assesses customer need for additional products/services.
• Assesses customer compliance with physician orders.
• Answers questions and provides customer education regarding products/services.
• Documents calls in the computerized record-keeping system.
• Enters customer orders in the computerized system.
• Verifies and updates demographic information in computerized records.

Skills

Customer communication

Problem solving

Needs assessment

Customer education

Data entry

Tools

Computerized records system

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.

Job Functions

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system


• Assesses customer need for additional products/services


• Assesses customer compliance with physician orders


• Answers questions and provides customer education regarding products/services


• Documents calls in computerized record keeping system


• Enters customer orders in computerized system


• Verifies and updates demographic information such as address and telephone number in computerized records