Customer Service Rep

Lincare; Town of Florida (NY); On-site; USD 36,000 - 52,000; Full time

Job summary

Lincare in New York is seeking a Customer Service Representative to interact with customers by phone, address questions, resolve issues, and support adherence to physician directions.

In this role you will document calls, process orders, verify demographic information, and help determine additional product or service needs, contributing to quality patient care.

Responsibilities

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

Skills

Customer service

Communication skills

Data entry

Problem solving

CRM software

Tools

CRM software

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.

Job Functions

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system


• Assesses customer need for additional products/services


• Assesses customer compliance with physician orders


• Answers questions and provides customer education regarding products/services


• Documents calls in computerized record keeping system


• Enters customer orders in computerized system


• Verifies and updates demographic information such as address and telephone number in computerized records