Customer Service Rep

Lincare; Marquette (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Lincare in Marquette, MI connects with customers to answer questions, resolve problems, and determine ongoing needs for products and services while supporting physician-directed care.

The role involves handling inbound/outbound calls, educating customers, documenting interactions, processing orders, and maintaining accurate demographic data in the records system.

Qualifications

• Communicates with customers to answer questions, resolve problems, and determine ongoing and additional product/service needs.
• Supports compliance with physician direction.

Responsibilities

• Communicates with customers via inbound and outbound manual calls and calls generated via automated dialer system.
• Assesses customer need for additional products/services.
• Assesses customer compliance with physician orders.
• Answers questions and provides customer education regarding products/services.
• Documents calls in computerized record keeping system.
• Enters customer orders in computerized system.
• Verifies and updates demographic information in computerized records.

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.

Job Functions

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system


• Assesses customer need for additional products/services


• Assesses customer compliance with physician orders


• Answers questions and provides customer education regarding products/services


• Documents calls in computerized record keeping system


• Enters customer orders in computerized system


• Verifies and updates demographic information such as address and telephone number in computerized records