Customer Service Rep

Lincare; Tempe (AZ); On-site; USD 32,000 - 42,000; Full time

Job summary

Lincare is seeking a customer service representative to interact with customers, answer questions, and resolve issues. You will assess needs for additional products or services and ensure compliance with physician directions.

You will document calls, enter orders, and update demographic information in the computerized system, contributing to accurate patient records and efficient service delivery.

Qualifications

• Communicate with customers to answer questions and resolve issues.
• Assess ongoing and additional product/service needs per physician direction.
• Provide customer education about products/services.
• Document calls and orders in the computerized system.
• Update demographic information in records.

Responsibilities

• Communicates with customers via inbound and outbound calls and automated dialer prompts.
• Assesses customer need for additional products or services.
• Assesses compliance with physician orders.
• Answers questions and educates customers about products/services.
• Documents calls in the computerized record keeping system.
• Enters customer orders into the computerized system.
• Verifies and updates demographic information in records.

Skills

Customer communication

Needs assessment

Problem resolution

Documentation

Tools

Computerized records system

Automated dialer system

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.

Job Functions

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system


• Assesses customer need for additional products/services


• Assesses customer compliance with physician orders


• Answers questions and provides customer education regarding products/services


• Documents calls in computerized record keeping system


• Enters customer orders in computerized system


• Verifies and updates demographic information such as address and telephone number in computerized records