Customer Service Rep

Lincare; Oklahoma City (OK); On-site; USD 36,000 - 48,000; Full time

Job summary

Lincare in Oklahoma City is seeking a customer service associate to answer questions, resolve problems, and determine ongoing product or service needs while supporting compliance with physician directions.

The role handles inbound and outbound calls, educates customers about products and services, documents interactions in the computer system, enters orders, and updates demographic information.

Strong communication and data accuracy are essential to deliver high-quality patient care.

Responsibilities

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.

Job Functions

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system


• Assesses customer need for additional products/services


• Assesses customer compliance with physician orders


• Answers questions and provides customer education regarding products/services


• Documents calls in computerized record keeping system


• Enters customer orders in computerized system


• Verifies and updates demographic information such as address and telephone number in computerized records