Customer Service Rep

Lincare; Odessa (TX); On-site; USD 19,286,000 - 27,552,000; Full time

Job summary

Lincare in Odessa, TX seeks a customer-focused representative to communicate with customers, answer questions, and support compliance with physician directions. You will assess needs for products/services, educate customers on offerings, document calls, and enter orders in the system.

Responsibilities include updating demographics, using the computerized records system, and ensuring accuracy of customer information. The role emphasizes clear communication and compliance with physician orders.

Responsibilities

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.

Job Functions

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system


• Assesses customer need for additional products/services


• Assesses customer compliance with physician orders


• Answers questions and provides customer education regarding products/services


• Documents calls in computerized record keeping system


• Enters customer orders in computerized system


• Verifies and updates demographic information such as address and telephone number in computerized records