Customer Service Rep.

AppleOne Employment Services; Long Beach (CA); On-site; USD 50,000 - 55,000; Full time

Job summary

AppleOne Employment Services is seeking a bilingual Spanish-speaking Customer Service Representative for a direct hire opportunity in Long Beach, CA in the electronics, components, and semiconductor manufacturing industry.

The ideal candidate will manage order entry and tracking using ERP and Microsoft Office, communicate with customers and vendors by phone and email, and support production planning while delivering accurate, timely service in a fast-paced manufacturing environment.

Qualifications

• 3 to 5 years of relevant customer service, order management, or operations support experience.
• Bilingual English and Spanish communication skills required.
• Manufacturing industry experience required.
• Experience with order entry, vendor management, customer follow-up, and tracking.
• Proficiency with Microsoft Office.
• Advanced Excel skills required.
• ERP system knowledge required.
• Strong written and verbal communication skills with the ability to support customers professionally.
• Detail-oriented, organized, and able to manage multiple priorities in a fast-paced manufacturing environment.

Responsibilities

• Enter, process, and track customer orders accurately using ERP systems and internal tools.
• Communicate with customers by phone and email regarding order status, follow-up requests, delivery updates, and issue resolution.
• Coordinate with vendors and internal departments to support order fulfillment, production planning, and customer satisfaction.
• Maintain accurate records, reports, and tracking logs using Microsoft Office and advanced Excel functions.
• Follow up on pending orders, vendor updates, customer inquiries, and internal action items to ensure timely completion.
• Support daily customer service and operations activities in a manufacturing environment.

Skills

Bilingual Spanish-English

Customer service

Order management

Communication

Multitasking

Tools

Microsoft Excel

ERP systems

Microsoft Office

Job description

Job Summary

We are seeking a bilingual Spanish Customer Service Rep. for a direct hire opportunity in Long Beach, CA within the electronics, components, and semiconductor manufacturing industry. This role is ideal for a customer-focused professional with manufacturing experience, strong order entry skills, and the ability to support customers, vendors, and internal operations teams with accuracy and urgency.

The Customer Service Rep. will play an important role in keeping customer orders, vendor communication, follow-up activity, and tracking processes moving smoothly. This is a great opportunity to join a stable manufacturing environment where teamwork, responsive communication, supportive leadership, and operational excellence are valued. Candidates who enjoy working in a fast-paced production and operations setting will find this role rewarding and impactful.

Key Responsibilities

• Enter, process, and track customer orders accurately using ERP systems and internal tools.
• Communicate with customers by phone and email regarding order status, follow-up requests, delivery updates, and issue resolution.
• Coordinate with vendors and internal departments to support order fulfillment, production planning, and customer satisfaction.
• Maintain accurate records, reports, and tracking logs using Microsoft Office and advanced Excel functions.
• Follow up on pending orders, vendor updates, customer inquiries, and internal action items to ensure timely completion.
• Support daily customer service and operations activities in a manufacturing environment.

Compensation and Benefits

• Salary range: $50,000 to $55,000 per year.
• Direct hire opportunity.

Required Qualifications and Skills

• Manage customer order entry, order tracking, and follow-up activity.
• Communicate with customers by phone and email regarding order status and service needs.
• Coordinate with vendors and internal operations teams to support production and fulfillment.
• Maintain reporting, documentation, and tracking using Excel, ERP systems, and Microsoft Office.
• 3 to 5 years of relevant customer service, order management, or operations support experience.
• Bilingual English and Spanish communication skills required.
• Manufacturing industry experience required.
• Experience with order entry, vendor management, customer follow-up, and tracking.
• Proficiency with Microsoft Office.
• Advanced Excel skills required.
• ERP system knowledge required.
• Strong written and verbal communication skills with the ability to support customers professionally.
• Detail-oriented, organized, and able to manage multiple priorities in a fast-paced manufacturing environment.

Preferred Qualifications

• Experience in electronics, components, semiconductor manufacturing, or a related production environment.
• Prior experience supporting production planning, operations planning, or supply chain coordination.
• Strong problem-solving skills and the ability to work well with customers, vendors, and cross-functional teams.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.