Customer Service Representative

AppleOne Employment Services; Cerritos (CA); On-site; USD 36,000 - 39,000; Full time

Benefits offered by this job

Major medical

Dental

Vision

401(k)

Sick pay

Job summary

AppleOne is seeking a Customer Service Representative for a temp-to-hire role in Cerritos, CA. The position focuses on handling customer orders, supporting inside sales, and coordinating with production and shipping teams to ensure on-time delivery.

Ideal candidates have 3+ years in customer service or order management, be proficient with MS Office and ERP/CRM systems, and demonstrate strong communication skills and accuracy in data handling.

Qualifications

• 3+ years of experience in customer service or order management.
• Accurate processing of orders, POs, quotes, and customer data.
• Proficiency with MS Office; Excel and Outlook required.
• Familiarity with ERP/CRM or order management systems.

Responsibilities

• Serve as the primary point of contact for customers and outside sales representatives regarding order placement, status updates, pricing, availability, and service requests.
• Accurately process customer orders, purchase orders, new item requests, order revisions, quotations, confirmations, and customer account information.
• Coordinate with production, design, shipping, warehouse, sales, and operations teams to track orders, expedite shipments, resolve issues, and meet delivery expectations.
• Monitor inventory levels, communicate out-of-stock or discontinued items, recommend suitable alternatives, and support just-in-time order coordination.
• Address customer inquiries, concerns, and complaints with professionalism while maintaining accurate records, files, and customer account details.
• Support order accuracy, invoicing, job costing, pricing updates, customer onboarding, and ongoing account maintenance.

Skills

Customer service

Order management

MS Excel

ERP/CRM systems

Communication skills

Tools

ERP/CRM software

Microsoft Outlook

Microsoft Excel

Job description

Job Summary

We are seeking a Customer Service Representative for a temp-to-hire opportunity in Cerritos, CA within a fast-paced manufacturing and operations environment. This role is ideal for a detail-oriented customer service professional who enjoys managing customer orders, supporting inside sales activity, coordinating with production and shipping teams, and building strong customer relationships. As a Customer Service Representative, you will serve as a key communication link between customers, outside sales representatives, production, design, shipping, warehouse, and operations teams. This opportunity offers a supportive team environment, strong leadership, and the chance to contribute to process improvement, order accuracy, and customer satisfaction. It is a great fit for someone seeking long-term growth in a stable manufacturing setting where teamwork, follow-through, and professionalism are valued.

Key Responsibilities

• Serve as the primary point of contact for customers and outside sales representatives regarding order placement, status updates, pricing, availability, and service requests.
• Accurately process customer orders, purchase orders, new item requests, order revisions, quotations, confirmations, and customer account information.
• Coordinate with production, design, shipping, warehouse, sales, and operations teams to track orders, expedite shipments, resolve issues, and meet delivery expectations.
• Monitor inventory levels, communicate out-of-stock or discontinued items, recommend suitable alternatives, and support just-in-time order coordination.
• Address customer inquiries, concerns, and complaints with professionalism while maintaining accurate records, files, and customer account details.
• Support order accuracy, invoicing, job costing, pricing updates, customer onboarding, and ongoing account maintenance.

Compensation and Benefits

• Pay range: $26 to $28 per hour.
• Job type: Temp-to-hire.
• Location: Cerritos, CA.
• For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
• We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
• AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
• We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Required Qualifications and Skills

• 3+ years of experience in customer service, inside sales support, order management, or a related role.
• Experience processing customer orders, purchase orders, quotes, confirmations, and customer data with strong accuracy.
• Proficiency with Microsoft Office, including Excel and Outlook.
• Familiarity with ERP, CRM, or order management systems.
• Strong written and verbal communication skills with the ability to build positive customer and internal team relationships.
• Ability to manage multiple priorities in a fast-paced manufacturing, distribution, or operations environment.
• Strong organizational skills, attention to detail, follow-through, problem-solving ability, and a customer-focused mindset.

Preferred Qualifications

• Experience supporting customers in a manufacturing, production, distribution, or operations planning environment.
• Experience working with outside sales teams, production schedules, inventory coordination, and shipping follow-up.
• Ability to identify process improvements that support order accuracy, timely fulfillment, and improved customer communication.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf