Customer Service Representative

AppleOne Employment Services; Camarillo (CA); On-site; USD 36,000 - 52,000; Full time

Job summary

AppleOne Employment Services in Camarillo, CA is seeking a professional Customer Service Representative to support business customers in a manufacturing and industrial distribution environment. You will handle inquiries, process orders, and maintain accurate account information.

The ideal candidate brings strong communication, attention to detail, and experience in customer service, order processing, or administrative support. Proficiency with Microsoft Office and CRM/ERP systems is a plus.

Qualifications

• Experience in customer service, order processing, or administrative support.
• Strong communication, organizational, and multitasking skills.
• Ability to learn company products and internal systems.

Responsibilities

• Respond to customer inquiries via phone and email.
• Assist business customers with product information, orders, pricing, and delivery updates.
• Process orders and ensure accurate data entry in internal systems.
• Maintain and update customer account information and order records.
• Assist with customer quotes and follow up on pending requests.
• Coordinate with sales and internal departments to resolve questions and concerns.
• Track order status, shipping, and delivery timelines.
• Document customer interactions and follow-ups.
• Develop familiarity with the company's industrial connector products and services.

Skills

Customer service

Order processing

CRM/ERP knowledge

Microsoft Office

Bilingual English/Spanish

Tools

CRM/ERP systems

Microsoft Office

Job description

Position Overview

We are seeking a professional, detail-oriented, and customer-focused Customer Service Representative to support business customers in a manufacturing and industrial distribution environment. This position involves assisting customers with product inquiries, processing orders, maintaining accurate account information, and coordinating with internal departments to ensure a positive customer experience. The ideal candidate will have strong communication skills, excellent attention to detail, and previous experience in customer service, order processing, or administrative support.

Key Responsibilities

• Respond to customer inquiries professionally and efficiently via phone and email.
• Assist business customers with product information, order inquiries, pricing, availability, and delivery updates.
• Process customer orders and ensure accurate data entry into internal systems.
• Maintain and update customer account information and order records.
• Assist with customer quotes and follow up on pending requests.
• Communicate with sales representatives and internal departments to resolve customer questions and concerns.
• Coordinate with appropriate departments regarding order status, shipping, and delivery timelines.
• Research and resolve customer concerns while maintaining a positive and professional attitude.
• Maintain accurate documentation of customer interactions and follow-up activities.
• Develop familiarity with the company's industrial connector products and services.
• Support the customer service team with daily administrative and operational responsibilities.

Preferred Qualifications

• Previous experience in customer service, preferably within a manufacturing, industrial, or B2B environment.
• Experience with order entry, order processing, customer account management, or inside sales support.
• Strong verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple customer inquiries and prioritize assignments.
• Strong problem-solving skills and a customer-focused approach.
• Proficiency in Microsoft Office, including Outlook, Word, and Excel.
• Experience using CRM, ERP, or order management systems is beneficial.
• Ability to learn new products, processes, and software systems.
• Bilingual English/Spanish skills are a plus.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.