Sr Customer Support Representative

Ultimate Staffing; Irvine (CA); On-site; USD 37,195 - 38,572; Full time

Job summary

A prominent staffing agency is seeking a Customer Support Representative in Irvine, CA. The role includes processing customer orders, managing inquiries on deliveries and pricing, and ensuring effective communication with internal teams. Ideal candidates will have over five years of relevant experience and proficiency in Microsoft Office, along with a desire for a long-term career in customer support. This position operates in a manufacturing-focused environment, providing a stable opportunity for career growth.

Qualifications

• 5+ years of customer support or order processing experience.
• Strong organizational skills with high attention to detail.
• Excellent communication skills, both written and verbal.

Responsibilities

• Process and manage customer orders from entry through fulfillment.
• Handle order changes, pricing questions, and delivery inquiries.
• Follow up on orders to ensure accurate and timely delivery.

Skills

Customer support experience

Organizational skills

Communication skills

Microsoft Office proficiency

Task management

Tools

SAP

Job description

Overview

Location: Irvine, CA 92618

Pay: $27-28/hour (overtime required at times)

Industry: Manufacturer of electronic parts/connectors (aviation-focused, Japanese-based organization)

Role

This Customer Support Representative role is a key point of contact between customers and internal teams, supporting order processing, delivery coordination, and ongoing customer needs. This is an excellent opportunity for someone looking to build a long-term career in customer support and order management within a stable, manufacturing-driven environment.

What You'll Do

• Process and manage customer orders from entry through fulfillment
• Handle order changes, pricing questions, delivery timelines, and availability inquiries
• Follow up on orders to ensure accurate and timely delivery
• Communicate customer requirements clearly to internal teams including supply chain and operations
• Maintain accurate documentation related to orders, returns, and customer interactions
• Provide professional support via phone, email, and written correspondence
• Assist with general administrative tasks related to customer accounts and orders

What We're Looking For

• 5+ years of customer support or order processing experience
• Strong organizational skills with high attention to detail
• Clear, professional communication skills (written and verbal)
• Comfortable managing multiple tasks and priorities in a fast-paced environment
• Proficiency with Microsoft Office (Outlook, Excel, Word); ERP experience such as SAP is a plus
• Interest in building a long-term career rather than a short-term role

Nice to Have (Not Required)

• Bilingual in Spanish and/or Japanese
• Prior experience in manufacturing, supply chain, or electronics environments

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles\' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.