Customer Service & Order Support Specialist

Americold; Wisconsin; Hybrid; USD 33,000 - 42,000; Full time

Job summary

Americold is seeking a customer service/clerical professional to respond to inquiries and complaints regarding work orders, shipments, and inventory counts. You will liaise with internal teams for account administration, scheduling, and order processing, while providing clerical support including records and phones.

Requires a high school diploma or GED and strong communication and data entry skills. Some travel may be required for business purposes, with a focus on accurate paperwork and timely

Qualifications

• High school diploma or GED required.
• 0 years of experience in customer service or clerical work.
• Clear written and verbal communication skills.
• Accurate typing and data entry.

Responsibilities

• Respond to customer inquiries and complaints about work orders, shipments, and inventory counts.
• Report customer feedback to management for improvement.
• Serve as liaison for account administration, invoicing, and credit changes.
• Generate and process paperwork for customer work orders, including special requests and expediting orders.
• Verify computer-generated invoices to ensure proper account billing.
• Provide clerical support by answering phones, maintaining files, and greeting visitors.
• Schedule loads, maintain updated reports, and resolve issues with refused product, over short, and damaged orders.
• Other essential duties may be applicable and assigned as necessary.

Skills

Communication skills

Typing / data entry

Team communication

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Warehouse Management Systems

Job description

Americold is seeking a customer service/clerical professional to respond to inquiries and complaints regarding work orders, shipments, and inventory counts. You will liaise with internal teams for account administration, scheduling, and order processing, while providing clerical support including records and phones.

Requires a high school diploma or GED and strong communication and data entry skills. Some travel may be required for business purposes, with a focus on accurate paperwork and timely