Travel-Ready Customer Service & Order Specialist

Americold; New Ulm (MN); On-site; USD 25,000 - 29,000; Full time

Job summary

Americold in Minnesota is seeking a motivated Customer Service/Clerical Associate to respond to inquiries and complaints about work orders, shipments, and inventory counts. You will liaise with internal teams to support account administration, scheduling, and order processing.

This role requires clear written and spoken communication, accurate data entry, and the ability to handle multiple tasks. Occasional travel and potential visits to warehouse operations are part of the position.

Qualifications

• High school diploma or GED required.
• Minimum 0 years of experience in customer service or clerical work.
• Ability to communicate clearly with customers and team members in writing and verbally.
• Demonstrated ability to resolve customer complaints efficiently.
• Accurate typing and data entry skills.

Responsibilities

• Respond to customer inquiries and complaints related to work orders, shipments, and inventory counts.
• Report customer feedback to management for continuous improvement.
• Serve as a liaison between customers and internal teams for account administration, invoicing, and credit changes.
• Generate and process paperwork for customer work orders, including special requests, expediting orders, tracking, and maintaining inventory records.
• Verify computer-generated invoices to ensure proper account billing.
• Provide clerical support by overseeing order paperwork, maintaining files, answering phones, and greeting visitors.
• Schedule loads, maintain updated reports, and resolve issues with refused product, over short, and damaged orders.
• Other essential duties may be applicable and assigned as necessary.

Skills

Customer service

Clerical work

Communication

Typing

Data entry

Education

High school diploma or GED

Tools

Warehouse Management Systems

Microsoft Office Suite

Job description

Americold in Minnesota is seeking a motivated Customer Service/Clerical Associate to respond to inquiries and complaints about work orders, shipments, and inventory counts. You will liaise with internal teams to support account administration, scheduling, and order processing.

This role requires clear written and spoken communication, accurate data entry, and the ability to handle multiple tasks. Occasional travel and potential visits to warehouse operations are part of the position.