Customer Service & Order Liaison Specialist

Americold Logistics, LLC. in; New Ulm (MN); On-site; USD 25,000 - 29,000; Full time

Job summary

Americold Logistics, LLC. is seeking a detail-oriented Customer Service/Clerical Associate to respond to inquiries, process work orders, shipments, and inventory counts, and coordinate with internal teams. You’ll manage scheduling, invoicing changes, and maintain records while answering phones.

The role requires a high school diploma, strong written and verbal communication, accurate data entry, and the ability to resolve issues with customers efficiently. Occasional travel may be required.

Qualifications

• High school diploma or GED required.
• 0+ years of experience in customer service or clerical work.
• Ability to communicate clearly with customers and team members in writing and verbally.
• Proven ability to resolve customer complaints efficiently.
• Accurate typing and data entry skills.

Responsibilities

• Respond to customer inquiries and complaints related to work orders, shipments, and inventory counts.
• Report customer feedback to management for continuous improvement.
• Serve as a liaison between customers and internal teams for account administration, invoicing, and credit changes.
• Generate and process paperwork for customer work orders, including special requests, expediting orders, tracking, and maintaining inventory records.
• Verify computer-generated invoices to ensure proper account billing.
• Provide clerical support by overseeing order paperwork, maintaining files, answering phones, and greeting visitors.
• Schedule loads, maintain updated reports, and resolve issues with refused product, over short, and damaged orders.
• Other essential duties may be applicable and assigned as necessary.

Skills

Customer service

Data entry

Typing

Verbal communication

Clerical work

Education

High school diploma or GED

Tools

Microsoft Office Suite

Warehouse Management Systems

Job description

Americold Logistics, LLC. is seeking a detail-oriented Customer Service/Clerical Associate to respond to inquiries, process work orders, shipments, and inventory counts, and coordinate with internal teams. You’ll manage scheduling, invoicing changes, and maintain records while answering phones.

The role requires a high school diploma, strong written and verbal communication, accurate data entry, and the ability to resolve issues with customers efficiently. Occasional travel may be required.