Customer Service & Order Fulfillment Specialist

Americold Logistics LLC; New Ulm (MN); On-site; USD 25,000 - 29,000; Full time

Job summary

Americold Logistics LLC in Minnesota is seeking a Customer Service/Clerical Associate to respond to inquiries about work orders, shipments and inventory counts, acting as a liaison between customers and internal teams to ensure accurate order processing.

The role supports invoicing, account administration, and record-keeping, with occasional travel for business. Candidates should have a high school diploma or GED, strong written and verbal communication, accurate typing, and data entry skills.

Qualifications

• High school diploma or GED required.
• 0 years of experience required in customer service or clerical work.
• Clear written and verbal communication with customers and team members.
• Ability to resolve customer complaints efficiently.
• Accurate typing and data entry skills.

Responsibilities

• Respond to customer inquiries and complaints related to work orders, shipments, and inventory counts.
• Serve as a liaison between customers and internal teams for account administration, invoicing, and credit changes.
• Generate and process paperwork for customer work orders, including special requests and tracking.
• Verify invoices to ensure proper account billing.
• Provide clerical support by overseeing order paperwork, filing, answering phones, and greeting visitors.
• Schedule loads and maintain reports; resolve issues with damaged orders or shortages.

Skills

Customer service

Clerical work

Typing

Data entry

Communication skills

Education

High school diploma or GED

Tools

Warehouse Management Systems

Microsoft Office Suite

Job description

Americold Logistics LLC in Minnesota is seeking a Customer Service/Clerical Associate to respond to inquiries about work orders, shipments and inventory counts, acting as a liaison between customers and internal teams to ensure accurate order processing.

The role supports invoicing, account administration, and record-keeping, with occasional travel for business. Candidates should have a high school diploma or GED, strong written and verbal communication, accurate typing, and data entry skills.