Customer Service & Orders Specialist

Americold Logistics, LLC.; Benson (NC); On-site; USD 32,000 - 52,000; Full time

Job summary

Americold Logistics, LLC. is seeking a detail-oriented customer service/clerical professional to respond to inquiries, process work orders, shipments, and inventory counts, and liaise between customers and internal teams.

You will handle account administration, scheduling, invoicing support, and maintain records while answering phones and greeting visitors. Applicants should have a high school diploma or GED, strong typing and data entry skills, and proficiency with Microsoft Office.

Qualifications

• High school diploma or GED required.
• 0 years of experience in customer service or clerical work.
• Ability to communicate clearly with customers and team members in writing and verbally.
• Demonstrated ability to resolve customer complaints efficiently.
• Accurate typing and data entry skills.

Responsibilities

• Respond to customer inquiries and complaints related to work orders, shipments, and inventory counts.
• Report customer feedback to management for continuous improvement.
• Serve as a liaison between customers and internal teams for account administration, invoicing, and credit changes.
• Generate and process paperwork for customer work orders, including special requests, expediting orders, tracking, and maintaining inventory records.
• Verify computer-generated invoices to ensure proper account billing.
• Provide clerical support by overseeing order paperwork, maintaining files, answering phones, and greeting visitors.
• Schedule loads, maintain updated reports, and resolve issues with refused product, over short, and damaged orders.
• Other essential duties may be applicable and assigned as necessary.

Skills

Customer service

Data entry

Communication

Typing

Microsoft Office

Warehouse Management Systems

Desktop computers

Education

High school diploma or GED

Tools

Warehouse Management Systems

Microsoft Office Suite

Desktop computers

Job description

Americold Logistics, LLC. is seeking a detail-oriented customer service/clerical professional to respond to inquiries, process work orders, shipments, and inventory counts, and liaise between customers and internal teams.

You will handle account administration, scheduling, invoicing support, and maintain records while answering phones and greeting visitors. Applicants should have a high school diploma or GED, strong typing and data entry skills, and proficiency with Microsoft Office.