Customer Solutions & Order Coordinator

Americold Logistics, LLC. in; Benson (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Americold is seeking a customer service and clerical professional to respond to inquiries and complaints about work orders, shipments, and inventory counts. You will coordinate with internal teams to administer accounts, schedule orders, and process paperwork.

This role also involves maintaining records, answering phones, greeting visitors, and providing general clerical support. Qualifications include a high school diploma or GED and strong typing/data-entry skills.

Qualifications

• High school diploma or GED required.
• 0 years of experience in customer service or clerical work.
• Ability to communicate clearly with customers and team members in writing and verbally.
• Demonstrated ability to resolve customer complaints efficiently.
• Accurate typing and data entry skills.

Responsibilities

• Respond to customer inquiries and complaints related to work orders, shipments, and inventory counts.
• Report customer feedback to management for continuous improvement.
• Serve as a liaison between customers and internal teams for account administration, invoicing, and credit changes.
• Generate and process paperwork for customer work orders, including special requests, expediting orders, tracking, and maintaining inventory records.
• Verify computer-generated invoices to ensure proper account billing.
• Provide clerical support by overseeing order paperwork, maintaining files, answering phones, and greeting visitors.
• Schedule loads, maintain updated reports, and resolve issues with refused product, over short, and damaged orders.
• Other essential duties may be applicable and assigned as necessary.

Skills

Clear communication

Data entry

Multitasking

Typing accuracy

Education

High school diploma or GED

Tools

Warehouse Management Systems

Microsoft Office Suite

Desktop computers

Job description

Americold is seeking a customer service and clerical professional to respond to inquiries and complaints about work orders, shipments, and inventory counts. You will coordinate with internal teams to administer accounts, schedule orders, and process paperwork.

This role also involves maintaining records, answering phones, greeting visitors, and providing general clerical support. Qualifications include a high school diploma or GED and strong typing/data-entry skills.