Customer Service & Logistics Coordinator

Americold Logistics LLC; Jefferson (WI); On-site; USD 19,000 - 30,000; Full time

Job summary

Americold Logistics LLC is seeking a customer service/clerical professional to respond to inquiries about work orders, shipments, and inventory counts. You will act as a liaison between customers and internal teams for account administration, invoicing, and order processing while providing clerical support including records management and phone duties.

Occasional travel by automobile or airplane may be required.

Qualifications

• Requires high school diploma or GED.
• 0 years of experience in customer service or clerical work.
• Ability to communicate clearly with customers and team members in writing and verbally.
• Demonstrated ability to resolve customer complaints efficiently.

Responsibilities

• Respond to customer inquiries and complaints related to work orders, shipments, and inventory counts.
• Report customer feedback to management for continuous improvement.
• Serve as a liaison between customers and internal teams for account administration, invoicing, and credit changes.
• Generate and process paperwork for customer work orders, including special requests, expediting orders, tracking, and maintaining inventory records.
• Verify computer-generated invoices to ensure proper account billing.
• Provide clerical support by overseeing order paperwork, maintaining files, answering phones, and greeting visitors.
• Schedule loads, maintain updated reports, and resolve issues with refused product, over short, and damaged orders.
• Other essential duties may be applicable and assigned as necessary.

Skills

Customer service

Data entry

Written & verbal communication

Problem solving

Education

High school diploma or GED

Tools

Warehouse Management System

Microsoft Office

Job description

Americold Logistics LLC is seeking a customer service/clerical professional to respond to inquiries about work orders, shipments, and inventory counts. You will act as a liaison between customers and internal teams for account administration, invoicing, and order processing while providing clerical support including records management and phone duties.

Occasional travel by automobile or airplane may be required.