Travel-Ready Customer Support & Order Specialist

Americold; Eagan (MN); On-site; USD 25,000 - 29,000; Full time

Job summary

Americold in Minnesota is seeking a customer service/clerical professional to respond to inquiries, process work orders, and maintain inventory records. You will liaise between customers and internal teams for account administration, invoicing, and order processing, while providing clerical support including phone handling and file maintenance.

The role requires clear written and verbal communication, accurate data entry, and the ability to resolve customer issues efficiently.

Qualifications

• High school diploma or GED required.
• 0 years of experience minimum in customer service or clerical work.
• Ability to communicate clearly with customers and team members in writing and verbally.
• Demonstrated ability to resolve customer complaints efficiently.
• Accurate typing and data entry skills.

Responsibilities

• Respond to customer inquiries and complaints related to work orders, shipments, and inventory counts.
• Report customer feedback to management for continuous improvement.
• Serve as a liaison between customers and internal teams for account administration, invoicing, and credit changes.
• Generate and process paperwork for customer work orders, including special requests, expediting orders, tracking, and maintaining inventory records.
• Verify computer-generated invoices to ensure proper account billing.
• Provide clerical support by overseeing order paperwork, maintaining files, answering phones, and greeting visitors.
• Schedule loads, maintain updated reports, and resolve issues with refused product, over short, and damaged orders.
• Other essential duties may be applicable and assigned as necessary.

Skills

Customer service

Written communication

Verbal communication

Problem solving

Multi-tasking

Education

High school diploma or GED

Tools

Warehouse Management System

Microsoft Office Suite

Desktop computers

Job description

Americold in Minnesota is seeking a customer service/clerical professional to respond to inquiries, process work orders, and maintain inventory records. You will liaise between customers and internal teams for account administration, invoicing, and order processing, while providing clerical support including phone handling and file maintenance.

The role requires clear written and verbal communication, accurate data entry, and the ability to resolve customer issues efficiently.