Logistics & Customer Support Specialist

Americold; Northern (KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Americold is seeking a detail-oriented Customer Service/Clerical Associate to respond to inquiries, manage work orders, shipments, and inventory counts while liaising with internal teams for account administration and invoicing. This role requires accurate data entry and strong communication skills.

The position involves scheduling loads, processing paperwork, and ensuring proper billing, with occasional travel for business as needed.

Qualifications

• Must have a high school diploma or GED.
• 0+ years of experience in customer service or clerical work.
• Ability to communicate clearly with customers and team members in writing and verbally.
• Demonstrated ability to resolve customer complaints efficiently.
• Accurate typing and data entry skills.

Responsibilities

• Respond to customer inquiries and complaints related to work orders, shipments, and inventory counts.
• Report customer feedback to management for continuous improvement.
• Serve as a liaison between customers and internal teams for account administration, invoicing, and credit changes.
• Generate and process paperwork for customer work orders, including special requests, expediting orders, tracking, and maintaining inventory records.
• Verify computer-generated invoices to ensure proper account billing.
• Provide clerical support by overseeing order paperwork, maintaining files, answering phones, and greeting visitors.
• Schedule loads, maintain updated reports, and resolve issues with refused product, over short, and damaged orders.
• Other essential duties may be applicable and assigned as necessary.

Skills

Customer service

Data entry

Written and verbal communication

Typing accuracy

Education

High school diploma or GED

Tools

Warehouse Management Systems

Microsoft Office

Job description

Americold is seeking a detail-oriented Customer Service/Clerical Associate to respond to inquiries, manage work orders, shipments, and inventory counts while liaising with internal teams for account administration and invoicing. This role requires accurate data entry and strong communication skills.

The position involves scheduling loads, processing paperwork, and ensuring proper billing, with occasional travel for business as needed.