Customer Support & Logistics Coordinator

Americold; Jefferson (WI); On-site; USD 30,000 - 40,000; Full time

Job summary

Americold is seeking a dedicated individual to manage customer inquiries and provide clerical support. The role includes responding to complaints and ensuring proper order processing while maintaining organization in a fast-paced environment.

The ideal candidate will possess a high school diploma or GED and have 0-2 years of related experience. Skills in communication, problem-solving, and familiarity with warehouse systems are key for success in this position.

Qualifications

• 0-2 years of related work experience.
• Ability to handle multiple tasks at the same time.
• Flexibility and initiative.

Responsibilities

• Respond to customer inquiries and complaints.
• Report customer feedback to management.
• Act as liaison between customer and warehouse.
• Generate paperwork for customer work orders.
• Assure proper invoicing of accounts.
• Provide clerical support.
• Schedule loads as required.
• Resolve refused product or damaged orders.

Skills

Excellent communication skills

Strong problem solving skills

Ability to work in a fast-paced environment

Knowledge of Warehouse Management Systems

Knowledge of Microsoft Office Suite

Accurate typing and data entry skills

Education

High school diploma or GED

Job description

Americold is seeking a dedicated individual to manage customer inquiries and provide clerical support. The role includes responding to complaints and ensuring proper order processing while maintaining organization in a fast-paced environment.

The ideal candidate will possess a high school diploma or GED and have 0-2 years of related experience. Skills in communication, problem-solving, and familiarity with warehouse systems are key for success in this position.