Customer Service & Logistics Coordinator

Americold Logistics, LLC.; Chillicothe (OH); On-site; USD 17,000 - 22,000; Full time

Job summary

Americold Logistics, LLC. in Chillicothe, OH is seeking a customer-focused team member to respond to inquiries and complaints regarding work orders, shipments, and inventory counts.

You will liaison between customers and internal teams to facilitate account administration, scheduling, and order processing, while providing essential clerical support including records management and phones. This role emphasizes accurate data entry, clear written and verbal communication, and the ability to resolve

Qualifications

• High school diploma or GED required.
• 0+ years of customer service or clerical experience.
• Ability to communicate clearly with customers and team members in writing and verbally.
• Demonstrated ability to resolve customer complaints efficiently.
• Accurate typing and data entry skills.

Responsibilities

• Respond to customer inquiries and complaints related to work orders, shipments, and inventory counts.
• Report customer feedback to management for continuous improvement.
• Serve as a liaison between customers and internal teams for account administration, invoicing, and credit changes.
• Generate and process paperwork for customer work orders, including special requests, expediting orders, tracking, and maintaining inventory records.
• Verify computer-generated invoices to ensure proper account billing.
• Provide clerical support by overseeing order paperwork, maintaining files, answering phones, and greeting visitors.
• Schedule loads, maintain updated reports, and resolve issues with refused product, over short, and damaged orders.
• Other essential duties may be applicable and assigned as necessary.

Education

High school diploma or GED

Tools

WMS

MS Office

Job description

Americold Logistics, LLC. in Chillicothe, OH is seeking a customer-focused team member to respond to inquiries and complaints regarding work orders, shipments, and inventory counts.

You will liaison between customers and internal teams to facilitate account administration, scheduling, and order processing, while providing essential clerical support including records management and phones. This role emphasizes accurate data entry, clear written and verbal communication, and the ability to resolve