Customer Experience Liaison: Orders, Billing & Support

Americold Logistics, LLC.; Wisconsin Rapids (WI); On-site; USD 32,000 - 52,000; Full time

Job summary

Americold Logistics, LLC. is seeking a detail-oriented customer service associate to handle inquiries, process orders, and coordinate with internal teams for invoicing and account administration.

The role emphasizes strong communication, data entry accuracy, and clerical support in a warehouse-friendly environment. The position requires a high school diploma or GED, clear written and verbal communication, and the ability to manage multiple tasks in a fast-paced setting.

Qualifications

• Minimum high school diploma or GED required.
• Ability to communicate clearly in writing and verbally with customers and team members.
• Strong data entry skills and accuracy.

Responsibilities

• Respond to customer inquiries and complaints regarding work orders, shipments, and inventory counts.
• Serve as liaison between customers and internal teams for account administration, invoicing, and credit changes.
• Generate and process paperwork for customer work orders, including special requests, expediting orders, tracking, and maintaining inventory records.

Skills

Customer service

Communication

Data entry

Typing

Problem solving

Microsoft Office

Warehouse Management Systems

Education

High school diploma or GED

Tools

Microsoft Office Suite

Warehouse Management Systems

Job description

Americold Logistics, LLC. is seeking a detail-oriented customer service associate to handle inquiries, process orders, and coordinate with internal teams for invoicing and account administration.

The role emphasizes strong communication, data entry accuracy, and clerical support in a warehouse-friendly environment. The position requires a high school diploma or GED, clear written and verbal communication, and the ability to manage multiple tasks in a fast-paced setting.