Customer Support & Operations Liaison

Americold Logistics, LLC. in; Chillicothe (MO); On-site; USD 30,000 - 42,000; Full time

Job summary

Americold is seeking a detail-oriented customer service clerk to respond to inquiries, process orders, and coordinate with internal teams. The role supports account administration, invoicing, and scheduling while maintaining accurate records in a fast-paced environment.

The position requires a high school diploma or GED, strong communication, and good data-entry skills. Occasional travel may be needed, and familiarity with warehouse workflows is a plus.

Qualifications

• High school diploma or GED required.
• 0+ years of experience in customer service or clerical work.
• Clear written and verbal communication.
• Accurate typing and data entry.
• Ability to resolve customer issues efficiently.

Responsibilities

• Respond to customer inquiries and complaints regarding work orders, shipments, and inventory counts.
• Report customer feedback to management for continuous improvement.
• Serve as a liaison between customers and internal teams for account administration, invoicing, and credit changes.
• Generate and process paperwork for customer work orders, including special requests, expediting orders, tracking, and maintaining inventory records.
• Verify computer-generated invoices to ensure proper account billing.
• Provide clerical support by overseeing order paperwork, maintaining files, answering phones, and greeting visitors.
• Schedule loads, maintain updated reports, and resolve issues with refused product, over short, and damaged orders.

Skills

Communication skills

Typing/data entry

Organization

Customer service

Education

High school diploma / GED

Tools

Warehouse Management Systems

Microsoft Office Suite

Job description

Americold is seeking a detail-oriented customer service clerk to respond to inquiries, process orders, and coordinate with internal teams. The role supports account administration, invoicing, and scheduling while maintaining accurate records in a fast-paced environment.

The position requires a high school diploma or GED, strong communication, and good data-entry skills. Occasional travel may be needed, and familiarity with warehouse workflows is a plus.