Customer Service & Order Coordinator (Cold Chain)

Americold Logistics, LLC.; Town of Darien (WI); On-site; USD 34,000 - 46,000; Full time

Benefits offered by this job

Health insurance

STD/LTD

401(k) with Company match

FSA

Life insurance

Employee assistance program

Paid time off

Job summary

Americold Logistics, LLC. is seeking a detail-oriented office/clerical professional to support customer service activities and account administration.

The role involves handling inquiries, invoicing tasks, record keeping, and coordinating shipments in a fast-paced environment. The candidate will communicate clearly with customers and team members, perform accurate data entry, and assist with scheduling and paperwork.

Qualifications

• High school diploma or GED required.
• 0 years of experience in customer service or clerical work.
• Must communicate clearly with customers and team members in writing and verbally.
• Accurate typing and data entry skills.

Responsibilities

• Respond to customer inquiries and complaints related to work orders, shipments, and inventory counts.
• Report customer feedback to management for continuous improvement.
• Serve as a liaison between customers and internal teams for account administration, invoicing, and credit changes.
• Generate and process paperwork for customer work orders, including special requests, expediting orders, tracking, and maintaining inventory records.
• Verify computer-generated invoices to ensure proper account billing.
• Provide clerical support by overseeing order paperwork, maintaining files, answering phones, and greeting visitors.
• Schedule loads, maintain updated reports, and resolve issues with refused product, over short, and damaged orders.
• Other essential duties may be applicable and assigned as necessary.

Skills

Customer service

Data entry

Communication

Typing

Education

High school diploma or GED

Tools

Warehouse Management System

Microsoft Office

Job description

Americold Logistics, LLC. is seeking a detail-oriented office/clerical professional to support customer service activities and account administration.

The role involves handling inquiries, invoicing tasks, record keeping, and coordinating shipments in a fast-paced environment. The candidate will communicate clearly with customers and team members, perform accurate data entry, and assist with scheduling and paperwork.