Logistics & Customer Care Coordinator

Americold Logistics, LLC. in; Wisconsin Rapids (WI); On-site; USD 32,000 - 48,000; Full time

Job summary

Americold Logistics, LLC. in is seeking a motivated Customer Service/Logistics Coordinator to respond to customer inquiries and handle work orders, shipments, and inventory counts.

You will liaise between customers and internal teams to facilitate account administration, scheduling, and order processing, and provide clerical support including maintaining records and answering phones.

Occasional travel by automobile and airplane may be required for business purposes.

Qualifications

• High school diploma or GED required.
• Clear written and verbal communication with customers and team members.
• Proven ability to resolve customer complaints efficiently.
• Accurate typing and data entry skills.

Responsibilities

• Respond to customer inquiries and complaints related to work orders, shipments, and inventory counts.
• Report customer feedback to management for continuous improvement.
• Liaise between customers and internal teams for administration, invoicing, and credit changes.
• Process paperwork for customer work orders, including expediting orders and tracking.
• Verify invoices to ensure proper account billing.
• Provide clerical support including files, phones, and visitor greetings.
• Schedule loads and maintain reports; resolve issues with damaged or short shipments.

Skills

Customer service orientation

Communication skills

Data entry

Typing

Education

High school diploma / GED

Tools

Warehouse Management System

Job description

Americold Logistics, LLC. in is seeking a motivated Customer Service/Logistics Coordinator to respond to customer inquiries and handle work orders, shipments, and inventory counts.

You will liaise between customers and internal teams to facilitate account administration, scheduling, and order processing, and provide clerical support including maintaining records and answering phones.

Occasional travel by automobile and airplane may be required for business purposes.