Logistics Customer Support Specialist

Americold Logistics, LLC. in; Bridgeton (NJ); On-site; USD 28,000 - 30,000; Full time

Job summary

Americold is seeking a customer service/clerical professional to respond to inquiries and complaints about work orders, shipments, and inventory, acting as a liaison between customers and internal teams. The role includes invoicing, account administration, filing, phone support, and travel as needed.

A high school diploma is required, and0 years of experience in customer service or clerical work are acceptable.

Qualifications

• High school diploma or GED required.
• 0 years of experience in customer service or clerical work.
• Clear written and verbal communication.
• Accurate typing and data entry.

Responsibilities

• Respond to customer inquiries and complaints about work orders, shipments, and inventory.
• Report customer feedback to management for improvement.
• Coordinate account administration, invoicing, and credit changes between customers and internal teams.
• Process paperwork for customer work orders, including special requests and expediting orders.
• Verify invoices for correct account billing.
• Provide clerical support: maintain files, answer phones, and greet visitors.
• Schedule loads, maintain reports, and resolve issues with damaged orders.
• Travel may be required for business.

Skills

Customer Service

Clerical Work

Data Entry

Typing

Communication

Education

High school diploma or GED

Tools

Microsoft Office Suite

Warehouse Management Systems

Job description

Americold is seeking a customer service/clerical professional to respond to inquiries and complaints about work orders, shipments, and inventory, acting as a liaison between customers and internal teams. The role includes invoicing, account administration, filing, phone support, and travel as needed.

A high school diploma is required, and0 years of experience in customer service or clerical work are acceptable.