Customer Service & Logistics Coordinator

Americold; Chesapeake, Northern (VA, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Americold is seeking a detail-oriented administrative clerk to support customer service, handle work orders, shipments, and inventory counts, and ensure accurate record keeping in a fast-paced warehouse environment.

You will liaise between customers and internal teams for account administration, invoicing, and order processing, maintain files, answer phones, and may travel occasionally by car or plane for business.

Qualifications

• High school diploma or GED is required.
• Ability to communicate clearly with customers and team members in writing and verbally.
• Demonstrated ability to resolve customer complaints efficiently.
• Accurate typing and data entry skills.

Responsibilities

• Respond to customer inquiries and complaints related to work orders, shipments, and inventory counts.
• Report customer feedback to management for continuous improvement.
• Serve as a liaison between customers and internal teams for account administration, invoicing, and credit changes.
• Generate and process paperwork for customer work orders, including special requests, expediting orders, tracking, and maintaining inventory records.
• Verify computer-generated invoices to ensure proper account billing.
• Provide clerical support by overseeing order paperwork, maintaining files, answering phones, and greeting visitors.
• Schedule loads, maintain updated reports, and resolve issues with refused product, over short, and damaged orders.
• Other essential duties may be applicable and assigned as necessary.

Skills

Warehouse software familiarity

Desktop computer operation

Education

High school diploma or GED

Tools

Microsoft Office Suite

Inventory software

Job description

Americold is seeking a detail-oriented administrative clerk to support customer service, handle work orders, shipments, and inventory counts, and ensure accurate record keeping in a fast-paced warehouse environment.

You will liaise between customers and internal teams for account administration, invoicing, and order processing, maintain files, answer phones, and may travel occasionally by car or plane for business.