Customer Service & Financial Solutions Specialist

towerloan; Tuscaloosa (AL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health and Life Insurance

401(k) Match

Paid Time Off

Paid Holidays

Annual raises and performance bonuses

Monthly incentives

Employee referrals

Job summary

Tower Loan is seeking a Customer Service Representative to join our on-site team in Tuscaloosa, AL. You will build strong relationships, process payments, and promote financial solutions while maintaining accuracy and cash handling duties.

The role is full-time with a schedule of Monday–Friday 8:30 AM–5:30 PM and occasional Saturday hours. We offer a competitive salary, performance-based incentives, and comprehensive benefits to support your growth and success.

Qualifications

• High School Diploma or GED required.
• Valid driver's license and reliable vehicle required.
• Preferred experience in cash handling, sales, or customer service.

Responsibilities

• Cultivate strong customer relationships by offering excellent service and promoting financial solutions.
• Receive and process payments in customer accounts.
• Market to current, former, and potential customers to drive loan production.
• Maintain and secure cash drawers and balances, prepare deposits.
• Execute office administrative tasks including mail, filing, and purchasing supplies.
• Process loan applications and collect payments due.
• Perform other duties as assigned.

Skills

Cash handling

Sales

Customer service

Education

High School Diploma or GED

Job description

Tower Loan is seeking a Customer Service Representative to join our on-site team in Tuscaloosa, AL. You will build strong relationships, process payments, and promote financial solutions while maintaining accuracy and cash handling duties.

The role is full-time with a schedule of Monday–Friday 8:30 AM–5:30 PM and occasional Saturday hours. We offer a competitive salary, performance-based incentives, and comprehensive benefits to support your growth and success.