Customer Service & Financial Solutions Specialist

towerloan; Tallulah (LA); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Health benefits

401(k) matching

Paid time off

Paid holidays

Monthly incentives

Job summary

Tower Loan is seeking a Customer Service Representative (CSR) to deliver exceptional service, build relationships, and help customers find the right financial solutions. This full-time role offers competitive pay, incentives, and strong benefits.

In the Role: you will cultivate relationships, process payments, market to customers to drive loan production, balance cash drawers, handle deposits, and perform office tasks. Location is on-site with a Monday–Friday schedule and some Saturdays.

Qualifications

• High School Diploma or GED required.
• Must have a valid driver's license and reliable vehicle.
• Preferred cash handling, sales, or customer service experience.

Responsibilities

• Cultivate strong customer relationships by offering excellent service and promoting relevant financial solutions.
• Receive and process payments in customer accounts.
• Market to current, former, and potential customers to drive loan production.
• Maintain and secure cash drawers and accounting activities, including but not limited to balancing and preparing deposits accurately.
• Execute office administrative activities, including checking branch mail, filing, purchasing office supplies, etc.
• Process loan applications and collect payments due.
• Perform all other duties as assigned.

Skills

Customer service

Cash handling

Education

High School Diploma or GED

Job description

Tower Loan is seeking a Customer Service Representative (CSR) to deliver exceptional service, build relationships, and help customers find the right financial solutions. This full-time role offers competitive pay, incentives, and strong benefits.

In the Role: you will cultivate relationships, process payments, market to customers to drive loan production, balance cash drawers, handle deposits, and perform office tasks. Location is on-site with a Monday–Friday schedule and some Saturdays.