Customer Service & Financial Solutions Specialist

Tower Loan of Mississippi, LLC; Covington (VA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Paid time off

Paid holidays

Annual raises and bonuses

Monthly incentives

Referral bonuses

Charitable campaigns

Job summary

Tower Loan is seeking a Customer Service Representative to deliver excellent service, manage payments, and promote financial solutions at an on-site location. You’ll build relationships with customers and assist with loan-related processes in a fast-paced environment.

The role emphasizes cash handling, daily deposits, and contributing to loan production, with opportunities for growth into leadership roles through our training programs and internal promotions.

Qualifications

• High School Diploma or GED required.
• Valid driver’s license and reliable vehicle required.
• Preferred cash handling, sales, or customer service experience.

Responsibilities

• Cultivate strong customer relationships by offering excellent service.
• Receive and process payments in customer accounts.
• Market to current, former, and potential customers to drive loan production.
• Balance and prepare deposits; maintain cash drawers.
• Process loan applications and collect payments due; perform office duties.

Skills

Customer service

Cash handling

Sales

Education

High School Diploma or GED

Job description

Tower Loan is seeking a Customer Service Representative to deliver excellent service, manage payments, and promote financial solutions at an on-site location. You’ll build relationships with customers and assist with loan-related processes in a fast-paced environment.

The role emphasizes cash handling, daily deposits, and contributing to loan production, with opportunities for growth into leadership roles through our training programs and internal promotions.