Customer Service & Financial Solutions Advisor

Tower Loan; Hoover (AL); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health and Dental Insurance

Vision Insurance

Life Insurance

401(k) Match

Paid Time Off

Paid Holidays

Annual Raises

Job summary

Tower Loan is seeking a Customer Service Representative in Hoover, AL, on-site from 8:30 AM to 5:30 PM, Monday through Friday, with possible Saturday hours. This role focuses on delivering exceptional customer service and promoting suitable financial solutions to clients in a fast-paced branch environment.

The CSR will handle payments, balance cash drawers, and support loan processing while assisting customers with their financial needs.

Qualifications

• Customer service experience is key in handling client interactions.
• Cash handling and accurate deposits are part of daily duties.
• Sales skills help promote applicable financial solutions to customers.

Responsibilities

• Cultivate strong customer relationships by offering excellent service and promoting financial solutions.
• Receive and process payments in customer accounts.
• Market to current, former, and potential customers to drive loan production.
• Balance cash drawers and prepare deposits accurately.
• Process loan applications and collect payments.
• Perform office administrative duties as needed.

Skills

Customer Service

Cash Handling

Sales

Communication

Education

High School Diploma or GED

Job description

Tower Loan is seeking a Customer Service Representative in Hoover, AL, on-site from 8:30 AM to 5:30 PM, Monday through Friday, with possible Saturday hours. This role focuses on delivering exceptional customer service and promoting suitable financial solutions to clients in a fast-paced branch environment.

The CSR will handle payments, balance cash drawers, and support loan processing while assisting customers with their financial needs.