Customer Service & Field Coordination Specialist

Eddy; Lemont (IL); On-site; USD 32,000 - 52,000; Full time

Job summary

Eddy is seeking a Customer Service Representative to support day-to-day activities of the field service technicians and provide quality service to clients from our headquarters in Burr Ridge, IL. You will schedule service calls, maintain client communications, and manage data in our systems while handling invoicing and parts shipments.

The role requires independent work within a team, strong communication, and 2–3 years of related experience in customer service or billing.

Qualifications

• Ability to work independently and effectively within a team-oriented environment.
• Excellent communication skills (verbal and written), email and on the phone.
• Must possess a great attitude, have excellent organizational skills and time/task management skills to prioritize & make decisions.
• Two to 3 years + related experience and/or training in customer service, billing or equivalent combination of education and experience.

Responsibilities

• Schedule and coordinate service calls to Field Service Technicians and route calls to the appropriate personnel.
• Maintain on-going communications with current clients in a timely manner.
• Maintain data integrity in the service system by completing work within the proper time-frame.
• Follow-up with the customer on service calls when complete by providing prompt guidance.
• Process defective parts repair claims when necessary.
• Handle supplies replenishment orders for print management contracts.
• Verify and maintain customer contact and database information.
• Invoicing of Print Management Agreements & Service Agreements.

Skills

Communication skills

Organizational skills

Time management

Teamwork

Tools

E-Automate

ACT

Microsoft Office

Job description

Eddy is seeking a Customer Service Representative to support day-to-day activities of the field service technicians and provide quality service to clients from our headquarters in Burr Ridge, IL. You will schedule service calls, maintain client communications, and manage data in our systems while handling invoicing and parts shipments.

The role requires independent work within a team, strong communication, and 2–3 years of related experience in customer service or billing.