Field Service Coordination Specialist

Eddy; Burr Ridge (IL); On-site; USD 38,000 - 52,000; Full time

Job summary

Eddy in Burr Ridge, IL is seeking a Customer Service Representative to support day-to-day activities of field service technicians and deliver quality service to clients at our headquarters. You will schedule service calls, route to appropriate personnel, and maintain data in our service system.

Role requires strong communication, organizational skills, and the ability to work independently or in a team. Experience with billing, invoicing, and basic shipping is a plus.

Qualifications

• Two to 3 years+ related experience and/or training in customer service, billing or equivalent combination of education and experience
• Experience with scheduling, coordination of service calls, and invoicing is preferred
• Strong communication skills (verbal and written) and ability to work both independently and in a team

Responsibilities

• Schedule and coordinate service calls to Field Service Technicians.
• Route calls to appropriate personnel and maintain ongoing client communications.
• Maintain data integrity in the E-Automate service system and complete work within deadlines.
• Follow up with customers on service calls and provide prompt guidance on open/pending issues.
• Process defective parts repair claims and manage supplies replenishment for print management contracts.
• Invoicing of Print Management Agreements & Service Agreements.

Skills

Customer service

Communication

Time management

Teamwork

Administrative tasks

Data entry

Billing experience

Scheduling

Problem solving

Microsoft Office

Tools

E-Automate

ACT

Microsoft Office

Job description

Eddy in Burr Ridge, IL is seeking a Customer Service Representative to support day-to-day activities of field service technicians and deliver quality service to clients at our headquarters. You will schedule service calls, route to appropriate personnel, and maintain data in our service system.

Role requires strong communication, organizational skills, and the ability to work independently or in a team. Experience with billing, invoicing, and basic shipping is a plus.