Client Services Coordinator - Field Support & Invoicing

Eddy; Palos Heights (IL); In loco; USD 38.000 - 52.000; Tempo pieno

Descrizione del lavoro

Eddy, headquartered in Burr Ridge, IL, seeks a Customer Service Representative to support day-to-day activities of field service technicians and deliver quality service to clients. You will handle scheduling, client communications, and data accuracy from our main office.

Ideal candidates have 2–3+ years in customer service, billing or related fields, with strong verbal and written communication skills and proficiency in MS Office. This role is on-site at our Illinois HQ.

Competenze

• Excellent communication skills (verbal and written), including email and phone.
• Strong time/task management skills to prioritize and decide.
• Able to work independently and in a team-oriented environment.

Mansioni

• Schedule and coordinate service calls to Field Service Technicians or route to appropriate personnel.
• Maintain ongoing communications with clients in a timely manner.
• Maintain data integrity in the E-Automate service system and complete work within required timeframes.

Conoscenze

Communication skills

Time management

Organizational skills

Strumenti

E-Automate

ACT

Microsoft Office

Descrizione del lavoro

Eddy, headquartered in Burr Ridge, IL, seeks a Customer Service Representative to support day-to-day activities of field service technicians and deliver quality service to clients. You will handle scheduling, client communications, and data accuracy from our main office.

Ideal candidates have 2–3+ years in customer service, billing or related fields, with strong verbal and written communication skills and proficiency in MS Office. This role is on-site at our Illinois HQ.