Customer Service & Field Support Coordinator

Eddy; Bolingbrook (IL); On-site; USD 36,000 - 48,000; Full time

Job summary

Eddy is seeking a Customer Service Representative to support our field service team from our Burr Ridge, IL headquarters. You will coordinate service calls, communicate with clients, and maintain data in our service system, ensuring timely follow-up and accurate records.

Responsibilities include invoicing, handling light shipping, and assisting with parts and supplies. The role emphasizes teamwork, clear communication, and the ability to prioritize tasks in a fast-paced environment.

Qualifications

• 2–3 years of customer service, billing or related experience.
• Excellent verbal and written communication.
• Ability to work independently and within a team.
• Strong organization and time-management skills.
• Familiarity with E-Automate and ACT is a plus.

Responsibilities

• Schedule and coordinate service calls with field technicians.
• Maintain communication with clients and update service tickets.
• Maintain data integrity in service system and timely work entries.
• Follow up after service calls with guidance to customers.
• Handle light shipping of parts and supplies; UPS system usage.
• Invoicing of service agreements.
• Verify and maintain customer contact information.
• Process defective parts repair claims when necessary.

Skills

Excellent communication

Independent work

Team-oriented

Organizational skills

Time management

Phone & email communication

Customer service experience

Tools

E-Automate

ACT

Microsoft Office

Job description

Eddy is seeking a Customer Service Representative to support our field service team from our Burr Ridge, IL headquarters. You will coordinate service calls, communicate with clients, and maintain data in our service system, ensuring timely follow-up and accurate records.

Responsibilities include invoicing, handling light shipping, and assisting with parts and supplies. The role emphasizes teamwork, clear communication, and the ability to prioritize tasks in a fast-paced environment.