Customer Service & Field Operations Coordinator

Eddy; Romeoville (IL); On-site; USD 22,000 - 30,000; Full time

Job summary

Eddy in Burr Ridge, IL is seeking a Customer Service Representative to support day-to-day activities of field service technicians and deliver quality service to clients. You will schedule service calls, maintain client communications, and ensure data accuracy in the service system.

This on-site role requires strong organizational skills and a professional, positive attitude. The ideal candidate has 2–3 years of customer service or billing experience, excellent written and verbal communication,

Qualifications

• 2–3 years of experience in customer service or related field.
• Experience with billing or service contracts is a plus.
• Ability to work independently and within a team.
• Strong communication, both written and verbal.
• Detail-oriented with data integrity focus.

Responsibilities

• Schedule and coordinate service calls with field technicians.
• Maintain ongoing client communications in a timely manner.
• Update and verify customer data in the service system.
• Process repair claims and replenishment orders for contracts.
• Invoicing for Print Management and Service Agreements.
• Assist with light parts/shipping via UPS as needed.

Skills

Communication

Time management

Organizational skills

Independent work

Tools

E-Automate

ACT

Microsoft Office

Job description

Eddy in Burr Ridge, IL is seeking a Customer Service Representative to support day-to-day activities of field service technicians and deliver quality service to clients. You will schedule service calls, maintain client communications, and ensure data accuracy in the service system.

This on-site role requires strong organizational skills and a professional, positive attitude. The ideal candidate has 2–3 years of customer service or billing experience, excellent written and verbal communication,